Who's right in this case when it comes to who knew about the outage before CSK tweeted about it?

The controversy surrounding Indian Premier League (IPL) team Chennai Super Kings' (CSK) tweet about the maintenance of undersea cables causing an internet outage has sparked debate. Who did CSK think would handle the issue best?

• Option 1: They should have picked a better cable provider
• Option 2: It's not that simple, there are many factors to consider